Update – 22 December 2019 – SOLVED. I have found that it’s now possible to reset my password, so Twitter may have rolled out a corrective to whatever glitch was preventing it (was a known problem according to TwitterHelp’s Tweets).
Recently Twitter emailed me (and loads of other people) to say that we were in danger of losing access to old accounts (for me it was @DiabetesTrials) and mine would be closed if I didn’t log in. I used to work at Diabetes UK years ago and set it up so that any new clinical trial relating to diabetes that was added to one of the main trials databases would show up on that account. I don’t particularly need it, but it is mine.
I cannot get past the reset password screen which seems to send me (and judging from the tweets everyone else too) into an infinite loop of (1) requesting a password-reset link to your email account and (2) when you click on it the page says your password has already been reset. It hasn’t! It’s starting to drive me a little mad.
I’ve tried everything I can think of including repeating the process multiple times. I even downloaded a completely new browser (Chrome) and tried it there, nope. I also told it I didn’t have access to the email address it suggested and created a new one, but it sent me an email telling me it didn’t recognise the address I’d used and suggested that someone else trying to hack their way in 😉
Twitter is full of Tweeted distress from others experiencing the same problem and there has not been a peep from any of the assistance accounts offering advice or even an acknowledgement that there’s a problem here. Presumably there will be people who only have the one account and if they can’t access it at the moment they won’t be able to Tweet about how annoying that is.
Re: Twitter’s move to free up dormant accounts – people were worried when this was newly announced as it seemed that the accounts would just be wiped and the handles made available to anyone else wanting them. A lot of people expressed concern that the accounts of people who’d died would become available for others to use – a potentially rather distressing state of affairs. Twitter has walked this back a little after the backlash and is looking at ways of memorialising accounts where someone has died.
Twitter had never made much of the option to redistribute accounts before, though one of the most commonly asked questions is ‘how can I get hold of the handle used by a now-dormant account?’ and until recently it was pretty much ‘never’. Oh well, at the moment no-one can get access to DiabetesTrials it seems, unless they know my password.